Jurnal Manajemen

Triggers For Destination Brand Loyalty Of Millennial Visitors To Natural Tourism Destinations

Heri Setiawan, Rini, Alditia Detmuliati — Tue, 11 Jun 2024 00:00:00 +0700

This research investigates triggers for destination brand loyalty of millennial visitors to natural tourism destinations. This research focuses on millennial visitors who have come to several natural tourist destinations in Southern Sumatra, with a sample of 110 visitors selected through purposive sampling. The survey output shows that eWoM has no notable effect on the image of a destination brand. However, the quality of the destination brand has a prominent clout on the image of a destination brand. Furthermore, the image of a destination brand significantly affects visitor engagement and loyalty. In addition, visitor engagement has a valuable clout on loyalty. Visitor engagement mediates between the image of a destination brand and a loyalty brand for nature tourism destinations. These findings provide precious insights for marketers of nature tourism destinations, offering alternative strategies to increase and maintain visitor loyalty.

Effects Of HR Management Practices On Employee Innovative Work Behavior With Two Mediation

Marwan Marwan, Fadhliah Alhadar — Thu, 13 Jun 2024 00:00:00 +0700

This research aims to reveal the influence of human resource management practices on innovative work behaviour and the mediating variables of organisational citizenship behaviour and employee satisfaction. This research was conducted at Khairun University with a sample of 150 people. Data was collected using a questionnaire and distributed via the Google Form application. To analyse the data, Partial Leads Square (PLS) was used. The results of the description of respondents' answers revealed that all research variables were assessed by respondents in the sufficient category. The seven hypotheses tested in this research were declared accepted, both direct and indirect effects. Six have a positive direction of influence, and only one has a negative influence, namely the influence of human resource management practices on innovative work behaviour. So, whether an endogenous variable is good or bad is determined by the condition of the exogenous variable. Based on these findings, it is recommended that severe attention from leadership elements be given to improve all the variables studied to improve the organisation.

The Role Of Organisational Commitment In Mediating Work-Life Balance On Employee Performance

I Made Dena Julio Mahendra Saputra, Anak Agung Ngurah Oka Suryadinatha Gorda — Thu, 13 Jun 2024 00:00:00 +0700

The current study proposed to examine the mediating role of organisational commitment dimensions in the relationship between work-life balance and employee performance at BPR Denpasar City, with assets exceeding 100 billion. With a sample of 249 employees, the research reveals a notable gap in prior studies regarding utilising organisational commitment dimensions as mediators. Questionnaires were used to gather data, which SEM-PLS analysis techniques were then used to process. The findings show that Work-life balance has a positive and significant impact on employee performance, affective commitment, continuance commitment, and normative commitment. Affective, continuance and normative commitment significantly influence employee performance. Affective commitment, continuance commitment, and normative commitment mediate the results of work-life balance and employee performance.

Factor Affecting Work Engagement, Affective Commitment, And Organizational Citizenship Behavior

Salman Farisi, Muslih, Yudi Siswadi, Muhammad Arif — Thu, 13 Jun 2024 00:00:00 +0700

This study examines the effect of transformational leadership on work engagement, affective commitment, and OCB both directly and indirectly. The quantitative design of this study used survey methodology by sending questionnaires to frontline employees in the hospitality industry. One hundred and eighty questionnaires out of 200 questionnaires issued were usable. The data analysis used to test the Structural Equation Model - Partial Least Squares (SEM-PLS) approach is SmartPLS 4.0. The results obtained concluded that transformational leadership, affective commitment, and work engagement affect OCB, transformational leadership affects affective commitment and work engagement, work engagement affects affective commitment, transformational leadership affects OCB through affective commitment, transformational leadership affects OCB through work engagement, and work engagement affects organisational citizenship behaviour through affective commitment. The effect of transformational leadership on OCB of hotel employees in North Sumatra - Indonesia, mediated through affective commitment and work engagement.

Predicting Consumer Purchase Intention Through E-Catalogue: A Theory Of Planned Behavior Approach

Paramitha Agdina Pusparini, Hartoyo, Megawati Simanjuntak — Thu, 13 Jun 2024 00:00:00 +0700

Through Presidential Instruction No. 2 of 2022, the government supports, allocates and spends 40 per cent of the budget value to accelerate the use of domestic goods and MSMEs in government procurement. The government has provided an e-catalogue as an online shopping application that provides products from various commodities the government needs. However, this was followed by something other than the realisation of e-purchasing on the e-catalogue. The purpose was to identify the elements that impact the desire to buy via e-catalogue. Using the criterion of commitment-making officers (CMOs) in local Indonesian governments who purchased laptop items, this research used simple random selection to get 135 respondents. An examination of the data obtained from the e-questionnaire was carried out using SEM. It was shown that several factors, including self-efficacy, perceived behavioural control, attitude, and subjective norms, directly and significantly influenced the intention to purchase. The perceived web quality, however, could have been better.

Beyond Convenience: Understanding E-Service Quality Role In Fostering E-Customer Satisfaction And Loyalty

Siti Yolanda Rahman Utami, Edy Yulianto, Agung Nugroho L.I.F — Thu, 13 Jun 2024 00:00:00 +0700

This research investigates the relationships between e-service quality, customer satisfaction, and loyalty within Indonesian e-commerce, explicitly focusing on the Shopee platform. Analyse 279 Shopee customers; the study examines the impact of website design, customer service, security, and fulfilment on e-service quality, customer satisfaction and loyalty. Using the purposive sampling method and SEM-PLS inferential analysis, the findings highlight the significant influence of website design on e-service quality. In contrast, customer service and security exhibit no statistically significant impact. Interestingly, efficient fulfilment emerges as a pivotal factor in enhancing e-service quality. This study underscores the significant influence of e-service quality in paving e-customer loyalty, directly or indirectly, via the mediating role of customer satisfaction. The implications of the research extend to actionable insights for e-commerce enterprises, offering strategic guidance to navigate and succeed in the competitive digital landscape of Indonesia.

Factors Affecting Brand Loyalty At Hotpot Restaurant In Jakarta

Keni Keni, Stephanie Clarissa — Thu, 13 Jun 2024 00:00:00 +0700

This research aims to indicate whether social media marketing, brand experience and brand image predict brand loyalty for hotpot restaurants in Jakarta, directly or indirectly, from a customer engagement perspective. One hundred forty-five respondents were consumers of hotpot restaurants in Jakarta, who distributed questionnaires online, collected data using a Likert scale, and processed it with Smart-PLS. The results show that social media marketing, brand image and customer engagement can positively and significantly indicate brand loyalty. Meanwhile, brand experience cannot positively predict brand loyalty. Finally, social media marketing and brand experience can indicate customer engagement positively and significantly. Social media marketing and brand experience can positively and significantly mediate brand loyalty. From these results, researchers hope that hotpot restaurant management can increase business competitiveness and create accurate marketing strategies to create satisfaction and the desire to enjoy the restaurant.

The Triple Pillar Of MSMEs Development: Financial Literacy, Inclusion, And Financial Management

Indyah Herdiyanti, Sari Yuniarti, Gaguk Apriyanto — Thu, 13 Jun 2024 00:00:00 +0700

This research aims to present empirical data demonstrating how financial management mediates the relationship between financial inclusion and financial literacy on the MSMEs' development. This particular type of research takes the form of explanatory research with the population of MSME actors in the environment-based tourism village of Sanankerto, Malang Regency. The study sample amounted to 125 taken through the purposive sampling method. Primary data from questionnaire findings given to respondents directly make up the utilized data. Data analysis in the form of PLS-SEM results indicates that financial management is positively impacted by financial literacy and financial inclusion and that these factors positively impact the MSMEs' development. It was also shown that financial management can mediate between financial inclusion and financial literacy in the MSME's development.

Decoding Factors Influencing Knowledge Sharing Among Indonesian Scholars

Sarah Fadilla, Adisthy Shabrina Nurqamarani, Ari Juliana — Thu, 13 Jun 2024 00:00:00 +0700

This study examines the determinant factors of knowledge-sharing intention and behaviour among academics in Indonesia. Academics need to compete and excel in global competition amidst obstacles such as qualification, competency, and working culture. The study integrated the Theory of Planned Behavior, Social Capital Theory, and perceived cost. A questionnaire was distributed online to academics, and 239 respondents were obtained. Data analysis was undertaken by using SEM-PLS. The result found that all the variables examined were determined to be significant, except commitment, extrinsic reward, and facilitating condition. The importance of social networks, trust, self-efficacy, management support, social media use, and perceived cost among academics. The result can help management better understand how to create a knowledge-sharing environment in the institution, significantly higher education institutions with open and distance learning systems.

The Impact Of Size And Other Income On Systemic Risk In Indonesia

Aditya Kristianto Marjono, Dony Abdul Chalid — Thu, 13 Jun 2024 00:00:00 +0700

This research aims to measure systemic risk, especially in the banking system, between 2018 and 2022. In this research, the measurement method used is SRISK, which aims to measure the potential capital shortage of a bank when there is pressure on the market. The lack of capital from a bank, which is an individual risk for a bank, also poses the potential for a contagious threat which could end up becoming a systemic risk in the banking system in Indonesia. This research shows that several banks, through SRISK calculations, have the potential for capital shortages when market pressure occurs, especially from 2019 to 2022. In this research, bank size and non-interest income are essential factors in systemic risk in the banking system. Meanwhile, business complexity does not affect systemic risk in Indonesia.