YULI HARWANI. Kepuasan Konsumen Tidak Selalu Membentuk Loyalitas. Jurnal Manajemen, [S. l.], v. 21, n. 3, p. 398–417, 2017. DOI: 10.24912/jm.v21i3.259. Disponível em: https://ecojoin.org/index.php/EJM/article/view/259. Acesso em: 22 jul. 2024.