Budi Harsanto, Shafira Chaerunnisa Prasetyo,. “Integration of Quality Function Deployment and Kano Model in Service Business”. Jurnal Manajemen 23, no. 3 (October 30, 2019): 411–426. Accessed November 22, 2024. http://ecojoin.org/index.php/EJM/article/view/572.