Iha Haryani Hatta, Supriyadi Thalib, Harimurti Wulandjani and Amelia Oktrivina Siregar (2022) “Resilience To Negative Electronic Word Of Mouth: The Role Of Self-Congruity, Brand Attachment, And Prestige”, Jurnal Manajemen, 26(2), pp. 225–239. doi: 10.24912/jm.v26i2.927.