SYAMSUL ALAM; NANINSIH, N.; DEWI PRATIWI INDRIASARI. Service Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri . Jurnal Manajemen, [S. l.], v. 26, n. 3, p. 385–406, 2022. DOI: 10.24912/jm.v26i3.939. Disponível em: http://ecojoin.org/index.php/EJM/article/view/939. Acesso em: 9 may. 2024.