DWINITA LAKSMIDEWI. The Effect Of Anthropomorphic Appeal On Consumer Protective Behavior In Service Facilities. Jurnal Manajemen, [S. l.], v. 25, n. 3, p. 499–514, 2022. DOI: 10.24912/jm.v25i3.763. Disponível em: http://ecojoin.org/index.php/EJM/article/view/763. Acesso em: 9 may. 2024.