BUDI HARSANTO, S. C. P. Integration of Quality Function Deployment and Kano Model in Service Business. Jurnal Manajemen, [S. l.], v. 23, n. 3, p. 411–426, 2019. DOI: 10.24912/jm.v23i3.572. Disponível em: http://ecojoin.org/index.php/EJM/article/view/572. Acesso em: 8 may. 2024.