HESTI BUDIWATI. Pendekatan Lean Six Sigma Dalam Penentuan Prioritas Perbaikan Layanan Bank Berdasarkan Persepsi, Harapan Dan Kepentingan Nasabah. Jurnal Manajemen, [S. l.], v. 21, n. 1, p. 1–16, 2017. DOI: 10.24912/jm.v21i1.144. Disponível em: http://ecojoin.org/index.php/EJM/article/view/144. Acesso em: 29 apr. 2024.