BERLIANTO, M. P. Identifying Antecedents and Consequences of Customer Satisfaction in the Full-Service Airline Industry. Jurnal Manajemen, [S. l.], v. 23, n. 3, p. 496–510, 2019. DOI: 10.24912/jm.v23i3.586. Disponível em: http://ecojoin.org/index.php/EJM/article/view/586. Acesso em: 24 nov. 2024.