SITI YOLANDA RAHMAN UTAMI; EDY YULIANTO; AGUNG NUGROHO L.I.F. Beyond Convenience: Understanding E-Service Quality Role In Fostering E-Customer Satisfaction And Loyalty. Jurnal Manajemen, [S. l.], v. 28, n. 2, p. 341–364, 2024. DOI: 10.24912/jm.v28i2.1956. Disponível em: http://ecojoin.org/index.php/EJM/article/view/1956. Acesso em: 30 jun. 2024.