Exploring Perceived Organizational Support To Improve  Account Officer Performance

Muhammad Andi Prayogi; Jufrizen; Muhammad Fahmi; Muhammad Irfan Nasution

doi:10.24912/jm.v26i1.846

Authors

Muhammad Andi Prayogi Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara
Jufrizen Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara
Muhammad Fahmi Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara
Muhammad Irfan Nasution Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara

DOI:

https://doi.org/10.24912/jm.v26i1.846

Keywords: Perceived Supervisor Support, Quality of Work Life, Islamic Banking, Smart-PLS.

Abstract

The purpose of this study was to identify Perceived Supervisor Support, Quality of Work Life on the performance of Account Officers with Perceived Organizational Support mediation. Data were collected from account officers of Islamic banking in North Sumatra as many as 385 respondents. The data analysis technique uses Structural Equation Modeling with SmartPLS. The results showed that Perceived Supervisor Support, Perceived Organizational Support affect performance, Quality of Work Life has no effect on performance and Perceived Organizational Support, Perceived Supervisor Support has an effect on Perceived Organizational Support, Perceived Organizational Support is an intervening variable between the influence of Perceived Supervisor Support on performance, and Perceived Organizational Support is not an intervening variable between the effect of Quality of Work Life on Account Officer performance. This study contributes to a greater understanding of the mediating role of perceived Perceived Organizational Support on the relationship between Perceived Supervisor Support, Quality of Work Life. Originality This research explores the mediation of Perceived Organizational Support between Perceived Supervisor Support and, Quality of Work Life on Performance, and Perceived Supervisor Support and Perceived Organizational Support are important antecedents in improving Account Officer performance.

Author Biographies

Muhammad Andi Prayogi, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara

muhammadandi@umsu.ac.id

Jufrizen, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara

jufrizen@gmail.com

Muhammad Fahmi, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara

muhammadfahmi@gmail.com

Muhammad Irfan Nasution, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara

mirfannasution@gmail.com

References

Abdullah, M. R., and Marican, S. (2020). Supervisory support and organisational citizenship behaviour: the role of self-efficacy as mediator. International Journal of Public Sector Performance Management (IJPSPM), 6(6), 854–875.

Afsar, B., and Badir, Y. (2017). Workplace spirituality, perceived organizational support and innovative work behavior: The mediating effects of person-organization fit. Journal of Workplace Learning, 29(2), 95–109. https://doi.org/10.1108/JWL-11-2015-0086.

Afzal, S., Arshad, M., Saleem, S., and Farooq, O. (2019). The impact of perceived supervisor support on employees’ turnover intention and task performance: Mediation of self-efficacy. Journal of Management Development, 38(5), 369–382. https://doi.org/10.1108/JMD-03-2019-0076.

Almarshad, S. O. (2015). A Measurement Scale for Evaluating Quality of Work Life: Conceptualization and Empirical Validation. Trends in Applied Sciences Research, 10(3), 143–156. https://doi.org/10.3923/tasr.2015.143.156.

Astuti, J. P., and Soliha, E. (2021). The Effect of Quality of Work Life And Organizational Commitment on Performance With Moderation of Organizational Culture. International Journal Of Social And Management Studies (Ijosmas), 02(06), 89–99.

Byrne, Z. S., and Hochwater, W. A. (2008). Perceived organizational support and performance relationships across levels of organizational cynicism. Journal of Managerial Psychology, 23(1), 54–72. https://doi.org/10.1108/02683940810849666.

Chen, T., Hao, S., Ding, K., Feng, X., Li, G., and Liang, X. (2020). The impact of organizational support on employee performance. Employee Relations, 42(1), 166–179. https://doi.org/10.1108/ER-01-2019-0079.

Dahkoul, Z. M. (2018). The determinants of employee performance in Jordanian organizations. Pressacademia, 5(1), 11–17. https://doi.org/10.17261/pressacademia.2018.780.

Deconinck, J., and Johnson, J. (2009). The effects of perceived supervisor support, perceived organizational support, and organizational justice on turnover among salespeople. Journal of Personal Selling and Sales Management, 29(4), 333–350. https://doi.org/10.2753/PSS0885-3134290403.

Dewi, D. P., Indriati, F., and Soeling, P. D. (2020). Effect of Perceived Organizational Support, Quality Of Work-Life And Employee Engagement on Employee Performance. International Journal of Management (IJM), 11(6), 707–717. https://doi.org/10.34218/IJM.11.6.2020.058.

Dirican, A. H., and Erdi, O. (2020). Linking abusive supervision to job embeddedness: The mediating role of perceived organizational support. Current Psychology, 1–16. https://doi.org/10.1007/s12144-020-00716-1.

Eisenberger, R., and Stinglhamber, F. (2011). Perceived Organizational Support: Fostering Enthusiastic and Productive Employees. American Psychological Association. https://psycnet.apa.org/doi/10.1037/12318-000.

Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., and Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565–573. https://doi.org/10.1037/0021-9010.87.3.565.

Farisi, S., and Paramita, D. (2020). The Effect Of Transformational Leadership and Motivation On Employee Performance. International Journal of Economic, Technology and Social Science, 1(1), 129–140. https://doi.org/10.2991/piceeba2-18.2019.98.

Guo, Y., and Ling, B. (2020). Effects of Leader Motivating Language on Employee Task and Contextual Performance: The Mediating Role of Feedback Quality. Psychological Reports, 123(6), 2501–2518. https://doi.org/10.1177/0033294119862989.

Guterresaa, L. F. D. C., Armanub, and Rofiaty. (2020). The role of work motivation as a mediator on the influence of education-training and leadership style on employee performance. Management Science Letters, 10(7), 1497–1504. https://doi.org/10.5267/j.msl.2019.12.017.

Hermawati, A., and Mas, N. (2017). Mediation effect of quality of worklife, job involvement, and organizational citizenship behavior in relationship between transglobal leadership to employee performance. International Journal of Law and Management, 59(6), 1143–1158. https://doi.org/10.1108/IJLMA-08-2016-0070.

Imran, R. (2011). Mediating Effect of Organizational Climate between Transformational Leadership and Innovative Work Behaviour. Pakistan Journal of Psychological Research.

Imran, R., and Aldaas, R. E. (2020). Entrepreneurial leadership: a missing link between perceived organizational support and organizational performance. World Journal of Entrepreneurship, Management and Sustainable Development, 16(4), 377–388. https://doi.org/10.1108/WJEMSD-10-2019-0077.

Kaya, B., and Karatepe, O. M. (2020). Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership? International Journal of Contemporary Hospitality Management, 32(6), 2075–2095. https://doi.org/10.1108/IJCHM-05-2019-0438.

Khalid, K. (2020). The Impact of Managerial Support on the Association Between Pay Satisfaction, Continuance and Affective Commitment, and Employee Task Performance. SAGE Open, 10(1), 1–13. https://doi.org/10.1177/2158244020914591.

Khan, S. I., Mahmood, A., Kanwal, S., and Latif, Y. (2015). How perceived supervisor support effects workplace deviance? Mediating role of perceived organizational support. Journal of Commerce and Social Sciences (PJCSS), 9(3), 940–967.

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., and Adis, C. S. (2017). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554.

Kusumanegara, I. S., Asmony, T., and Numayanti, S. (2018). Work-family conflict on turnover intention regarding work stress as intervening variable. International Journal of Social Sciences and Humanities, 2(2), 141–154. https://doi.org/10.29332/ijssh.v2n2.153.

Ladebo, O. J. (2008). Perceived supervisory support and organisational citizenship behaviours: Is job satisfaction a mediator? South African Journal of Psychology, 38(3), 479–488. https://doi.org/10.1177/008124630803800303.

Lemeshow, S., Hosmer, J. D. W., Klar, J., and Lwanga, S. K. (1990). Adequacy of Sample Size in Health Stuides. Jhon Wiley & Sons Ltd.

Lesmana, M. T., and Damanik, F. A. (2022). The Influence of Work Competency and Motivation on Employee Performance. International Journal of Economics, Social Science, Entrepreneurship and Technology (IJESET), 1(1), 83–93. https://doi.org/10.33019/society.v9i1.290.

Meyers, M. C., Kooij, D., Kroon, B., de Reuver, R., and van Woerkom, M. (2020). Organizational Support for Strengths Use, Work Engagement, and Contextual Performance: The Moderating Role of Age. Applied Research in Quality of Life, 15(2), 485–502. https://doi.org/10.1007/s11482-018-9702-4.

Nasution, M. I., and Priangkatara, N. (2022). Work Discipline and Work Motivation on Employee Performance. International Journal of Economics, Social Science, Entrepreneurshipand Technology (IJESET), 1(1), 50–64.

Nauman, S., Zheng, C., and Basit, A. A. (2020). How despotic leadership jeopardizes employees’ performance: the roles of quality of work life and work withdrawal. Leadership and Organization Development Journal, 42(1), 1–16. https://doi.org/10.1108/LODJ-11-2019-0476.

Ocampo, R. C. De, Danao, H. N., and Peña, A. M. (2018). The Relationship Of Perceived Organizational Support And Perceived Supervisor Support To Work Engagement Among BPO-RPO Employees. International Journal of Advanced Research and Publications, 2(9), 97–105.

Perangin-Angin, M. R., Lumbanraja, P., and Absah, Y. (2016). The Effect Of Quality Of Work Life On Employee Performance With Job Satisfaction As An Intervening Variables. Management Analysis Journal, 5(4), 315–324.

Potipiroon, W., and Faerman, S. (2020). Tired from Working Hard? Examining the Effect of Organizational Citizenship Behavior on Emotional Exhaustion and the Buffering Roles of Public Service Motivation and Perceived Supervisor Support. Public Performance and Management Review, 43(6), 1260–1291. https://doi.org/10.1080/15309576.2020.1742168.

Purwaningrum, E. K., Suhariadi, F., and Fajrianthi. (2020). Participation and Commitment to Change on Middle Managers in Indonesia: The Role of Perceived Organizational Support as Mediator. Global Business Review, 1–18. https://doi.org/10.1177/0972150919892371.

Ridwan, M., Mulyani, S. R., and Ali, H. (2020). Improving employee performance through perceived organizational support, organizational commitment and organizational citizenship behavior. Systematic Reviews in Pharmacy, 11(12), 839–849. https://doi.org/10.31838/srp.2020.5.123.

Rivai, H. A., and Lukman, S. (2019). The Mediating Role of Job Satisfaction on The Relationship Between Perceived Organizational Support and Job Performance. Business & Management Studies: An International Journal, 7(2), 1–17.

Rubel, M. R. B., and Kee, D. M. H. (2013). Perceived Support and Employee Performance: The Mediating Role of Employee Engagement. Life Science Journal, 3(19), 92–99.

Santoso, A., Kessi, A. M. P., and Anggraeni, F. S. (2020). Hindrance of quality of knowledge sharing due to workplace incivility in Indonesian pharmacies: Mediating role of co-worker and organizational support. Systematic Reviews in Pharmacy, 11(2), 525–534. https://doi.org/10.5530/srp.2020.2.80.

Sari, N. P. R., Bendesa, I. K. G., and Antara, M. (2019). The Influence of Quality of Work Life on Employees’ Performance with Job Satisfaction and Work Motivation as Intervening Variables in Star-Rated Hotels in Ubud Tourism Area of Bali. Journal of Tourism and Hospitality Management, 7(1), 74–83. https://doi.org/10.15640/jthm.v7n1a8.

Shahzad, I. A., Farrukh, M., Kanwal, N., and Sakib, A. (2018). Decision-making participation eulogizes probability of behavioral output; job satisfaction, and employee performance (evidence from professionals having low and high levels of perceived organizational support). World Journal of Entrepreneurship, Management and Sustainable Development, 14(3), 321–339. https://doi.org/10.1108/wjemsd-01-2018-0006

Soelton, M., Ramli, Y., Ali, A. J., Arief, H., Saratian, E. T. P., and Pasaribu, E. (2020). To Imply the Organizational Citizenship Behavior. International Journal of Business, Economics and Law, 21(5), 70–82.

Sounthary, T. G., and Vijayalakshmi. (2020). Impact of Perceived Supervisor Support and Perceived Organizational Support on Organizational Citizenship Behaviour. International Journal of Management (IJM), 11(11), 501–508. https://doi.org/10.34218/IJM.11.11.2020.048.

Sulistyan, R., Paramita, R., Setyobakti, M., Rizal, N., and Lukiana, N. (2021). Perceived Organizational Support on Employee Performance: The Mediating Effect of Job Stress. Proceedings of the 1st International Conference on Social Science, Humanities, Education and Society Development (ICONS), 1–10. https://doi.org/10.4108/eai.30-11-2020.2303710.

Tabiu, A., Pangil, F., and Othman, S. Z. (2020). Does Training, Job Autonomy and Career Planning Predict Employees’ Adaptive Performance? Global Business Review, 21(3), 713–724. https://doi.org/10.1177/0972150918779159.

Talukder, A. K. M. M. H., and Galang, M. C. (2021). supervisor support for employee performance in Australia: mediating role of work-life balance, job, and life attitude. Journal of Employment Counseling, 58, 1–21.

Tarcan, G. Y., Erigüç, G., Kartal, N., Koca, G. Ş., and Karahan, A. (2020). The effect of mushroom management style and perceived supervisor support on employee performance: ‘An application with university hospital employees.’ International Journal of Health Planning and Management, December 2020, 1–14. https://doi.org/10.1002/hpm.3102.

Tarcan, G. Y., Erigüç, G., Kartal, N., Koca, G. Ş., and Karahan, A. (2021). The effect of mushroom management style and perceived supervisor support on employee performance: “An application with university hospital employees.” Int J Health Plann, 36(2), 532–544. https://doi.org/10.1002/hpm.3102.

Thakur, R., and Sharma, D. (2019). A Study of Impact of Quality of Work Life on Work Performance. Management and Labour Studies, 44(3), 326–344. https://doi.org/10.1177/0258042x19851912.

Zhang, J. A., Chen, G., O’Kane, C., Xiang, S., and Wang, J. (2020). How employee exploration and exploitation affect task performance: The influence of organizational competitive orientation. International Journal of Human Resource Management, 0(0), 1–34. https://doi.org/10.1080/09585192.2020.1745866.