Creating Culture Organizational Citizenship Behavior And Performance Through Human Research Optimization

Syamsul Alam; Yana Fajriah; Muhammad Irwan Nur Hamiddin; Edy Jumady

doi:10.24912/jm.v25i3.762

Authors

Syamsul Alam STIEM Bongaya Makasar
Yana Fajriah STIEM Bongaya Makasar
Muhammad Irwan Nur Hamiddin STIEM Bongaya Makasar
Edy Jumady STIEM Bongaya Makasar

DOI:

https://doi.org/10.24912/jm.v25i3.762

Keywords: HR development, competence, motivation, Organizational Citizenship Behavior, performance.

Abstract

We conducted this study to examine and explore the effect of developing human resources, competence, and motivation on Organizational Citizenship Behavior (OCB) and the Performance of State Civil Apparatus. This study uses a quantitative approach involving 320 respondents. Our research data was collected by distributing questionnaires directly to respondents. The results of this study indicate that the development of human resources has a positive and significant effect on Organizational Citizenship Behavior. Competence has a positive and significant effect on Organizational Citizenship Behavior. Positive and significant motivation on Organizational Citizenship Behavior. HR development has a positive and significant impact on the performance of ASN. Competence has a positive and insignificant effect on ASN performance. Positive motivation and not significant to the performance of ASN. Positive and significant motivation on the performance of ASN.

Author Biographies

Syamsul Alam, STIEM Bongaya Makasar

syamsul.alam@stiem-bongaya.ac.id

Yana Fajriah, STIEM Bongaya Makasar

yanafajriah@gmail.com

Muhammad Irwan Nur Hamiddin, STIEM Bongaya Makasar

muhammadirwannh@gmail.com

Edy Jumady, STIEM Bongaya Makasar

edyjumady@gmail.com

References

Abrianto, H., and Srimulyani, V. A. (2021). Peningkatan Employee Engagement melalui Budaya Organisasi dan Kepemimpinan Kredibel. Jurnal Riset Manajemen Dan Akuntansi, 9(01).

Boyle, B. A., and Dwyer, F. R. (1995). Power, bureaucracy, influence, and performance: Their relationships in industrial distribution channels. Journal of Business Research, 32(3), 189–200.

Buana, I., dan Wirawati, N. G. P. (2018). Pengaruh kualitas sistem informasi, kualitas informasi, dan perceived usefulness pada kepuasan pengguna sistem informasi akuntansi. E-Jurnal Akuntansi Universitas Udayana, 22(1), 683–713.

Chiaburu, D. S., Chakrabarty, S., Wang, J., and Li, N. (2015). Organizational support and citizenship behaviors: A comparative cross-cultural meta-analysis. Management International Review, 55(5), 707–736.

De Waal, A. A. (2010). Achieving high performance in the public sector: what needs to be done? Public Performance & Management Review, 34(1), 81–103.

Ghozali, I. (2005). Uji Asumsi Klasik. Jurnal Akuntansi, 3.

Ginanti, M. G., Muis, M., dan Pono, M. (2018). Analisis Pengaruh Kompetensi, Pelatihan Dan Kompensasi Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Tim Tanggap Darurat Fire And Emergency Services Di Wilayah Kerja Tambang Pt Vale Ind Tbk. Hasanuddin Journal of Applied Business and Entrepreneurship, 1(4), 65–72.

Griffin, M., and Griffin, W. (2001). organizational Behavior People and Organization. Arizona state University, Boston New york: Managing Hokghton Mifflin Company.

Hall, A. T., Zinko, R., Perryman, A. A., and Ferris, G. R. (2009). Organizational citizenship behavior and reputation: Mediators in the relationships between accountability and job performance and satisfaction. Journal of Leadership & Organizational Studies, 15(4), 381–392.

Hartog, M., and Winstanley, D. (2002). Ethics and human resource management: Professional development and practice. Business & Professional Ethics Journal, 21(2), 3–9.

Harwiki, W. (2013). Influence of servant leadership to motivation, organization culture, organizational citizenship behavior (OCB), and employee’s performance in outstanding cooperatives East Java Province, Indonesia. IOSR Journal of Business and Management (IOSR-JBM), 8(5), 50–58.

Hidayah Tunggal Wiranti, F. (n.d.). Pengaruh Kepemimpinan, Motivasi Kerja dan Kepuasan Kerja melalui Organizational Citizenship Behavior (OCB) terhadap Kinerja Guru Sekolah Dasar Negeri Kecamatan Mayang Kabupaten Jember.

House, R. J., and Wigdor, L. A. (1967). Herzberg’s dual‐factor theory of job satisfaction and motivation: A review of the evidence and a criticism. Personnel Psychology, 20(4), 369–390.

Jo, S. J., and Joo, B.-K. (2011). Knowledge sharing: The influences of learning organization culture, organizational commitment, and organizational citizenship behaviors. Journal of Leadership & Organizational Studies, 18(3), 353–364.

Luthan, E., Rizki, S. A., dan Edmawati, S. D. (2017). Pengaruh pengungkapan tanggung jawab sosial perusahaan terhadap kinerja keuangan. EKUITAS (Jurnal Ekonomi Dan Keuangan), 1(2), 204–219.

Mangkunegara, A. P. (2013). The development of Human Resources of the company. To Print-12. Bandung: PT. Remaja Rosdakarya.

Mathis, R. L., and Jackson, J. H. (2006). Human resource management: Manajemen sumber daya manusia. Terjemahan Dian Angelia. Jakarta: Salemba Empat.

Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: The importance of the employee’s perspective. Academy of Management Journal, 37(6), 1543–1567.

Mushtaq, K., Ahmed, M., and Warraich, S. (2014). A study on job satisfaction, motivation and organizational citizenship behavior. International Journal of Management Sciences and Business Research, 3(11).

Nunnally, J. C., Thistlethwaite, D. L., and Wolfe, S. (1963). Factored scales for measuring characteristics of college environments. Educational and Psychological Measurement, 23(2), 239–248.

Nur, M., Ali, A., Yusuf, Y., and Chamariyah, C. (2015). The influence of transformational and transactional leadership, and also motivation on employee’s performance. Manajemen & Bisnis (MABIS), 14(2), 131–138.

Nurun Nabi, I. M., and Dip TM, H. A. A. (2017). Impact of motivation on employee performances: a case study of Karmasangsthan bank Limited, Bangladesh. Arabian J Bus Manag Review, 7(293), 2.

Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 80, 295–306.

Pintrich, P. R. (2003). A motivational science perspective on the role of student motivation in learning and teaching contexts. Journal of Educational Psychology, 95(4), 667.

Pradhan, R. K., and Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69–85.

Purwanto, A., Purba, J. T., Bernarto, I., and Sijabat, R. (2021). Effect Of Transformational Leadership, Job Satisfaction, And Organizational Commitments On Organizational Citizenship Behavior. Inovbiz: Jurnal Inovasi Bisnis, 9(1), 61–69.

Reza, M., Rofiaty, R., and Djazuli, A. (2018). The influence of situasional leadership, organizational culture and training on employee performance and work motivation of millenial generation at the inspection office of Bri Malang. Wacana Journal of Social and Humanity Studies, 21(2).

Sinambela, S., Naibaho, P., Simanjuntak, E., dan Wijiangkara, G. (2021). Pengaruh Disiplin Kerja, Pelatihan Kerja Dan Motivasi Terhadap Kinerja Karyawan. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 4(1), 217–240.

Smith, P. J. (2000). Flexible delivery and apprentice training: preferences, problems and challenges. Journal of Vocational Education and Training, 52(3), 483–503.

Sunarsih, N. (2018). Manajemen Sumber Daya Manusia Berbasis Kompetensi: Strategi Meningkatkan Kemampuan Daya Saing Perusahaan. Jurnal Akrab Juara, 3(1), 17–28.

Tai, C.-C. L., Chang, C.-M., Hong, J.-Y., and Chen, L.-C. (2012). Alternative models for the relationship among leadership, organizational citizenship behavior, and performance: a study of new product development teams in Taiwan. Procedia-Social and Behavioral Sciences, 57, 511–517.

Turnipseed, P. H., and Turnipseed, D. L. (2013). Testing the proposed linkage between organizational citizenship behaviours and an innovative organizational climate. Creativity and Innovation Management, 22(2), 209–216.