The Role Of Organizational Commitment On Organizational Citizenship Behavior In Hotel Industry

Endo Wijaya Kartika; Chintya Pienata

doi:10.24912/jm.v24i3.674

Authors

Endo Wijaya Kartika Hotel Management Program, Faculty of Business and Economics
Chintya Pienata Petra Christian University, Surabaya

DOI:

https://doi.org/10.24912/jm.v24i3.674

Keywords: Affective, Normative, Continuance, Commitment, Organizational Citizenship Behavior.

Abstract

There are many studies that focused on the role of organizational commitment on Organizational Citizenship Behavior (OCB) specifically conducted in Indonesia. However, few of studies emphasize on the role of three conceptual constructs of organizational commitment namely affective, normative, and continuance on OCB in Indonesian context. Several empirical studies still remain inconclusive due to the inconsistency results. This research is intended as an empirical test to examine the role of three conceptual dimensions of commitment on OCB, and also tested to add body of knowledge about the results of this empirical study in Indonesia especially in hospitality industry. This is a quantitative causal research with 73 three-starred hotels’ employees as the respondents. The data is processed using SmartPLS 2.0 as the statistical tools, and as the result it is found that affective commitment affects positively and significantly toward OCB; normative commitment affects positively and significantly toward OCB; and lastly continuance commitment affects positively and significantly toward OCB.

Author Biographies

Endo Wijaya Kartika, Hotel Management Program, Faculty of Business and Economics

endo@petra.ac.id

Chintya Pienata, Petra Christian University, Surabaya

chintyapienata823@gmail.com

References

Abdillah, W., and Hartono, J. (2015). Partial Least Square (PLS): alternatif structural equation modeling (SEM) dalam penelitian bisnis. Yogyakarta: Penerbit Andi, 22, 103-150.

Addison, R., Mohtar, A. M., and David, D. (2006). Organisational commitment and its relationship with organisation citizenship behaviour in a Malaysian organization. 20th Annual Australian and New Zealand Academy of Management Conference Proceedings.

Afandi, E. (2019). Impact of Affective Commitment with Employee Performance Moderated by Organization Citizenship Behavior (OCB). In 4th ASEAN Conference on Psychology, Counselling, and Humanities (ACPCH 2018). Atlantis Press.

Agarwala, T., Arizkuren, A., Del Castillo, E., and Muñiz, M. (2020). Work–family culture and organizational commitment. Personnel Review.

Allen, N. J., and Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x.

Allen, N. J., and Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior. https://doi.org/10.1006/jvbe.1996.0043.

Bakhshi, A., Sharma, A. D., and Kumar, K. (2011). Organizational commitment as predictor of organizational citizenship behavior. European Journal of Business and Management.

Baum, T., Cheung, C., Kong, H., Kralj, A., Mooney, S., Ramachandran, S., and Siow, M. L. (2016). Sustainability and the tourism and hospitality workforce: A thematic analysis. Sustainability, 8(8), 809.

Bernice, C., Thiores, V. P., and Kartika, E. W. (2015). Analisis pengaruh job satisfaction terhadap employee perceived service quality dan affective commitment sebagai variabel intervening di restoran hotel x. Jurnal Hospitality Dan Manajemen Jasa, 3(2), 319–334.

Chen, M., Chen, C. C., and Sheldon, O. J. (2016). Relaxing moral reasoning to win: How organizational identification relates to unethical pro-organizational behavior. Journal of Applied Psychology, 101(8), 1082.

Colquitt, J., Lepine, J. A., Wesson, M. J., and Gellatly, I. R. (2011). Organizational behavior: Improving performance and commitment in the workplace (Vol. 375). New York, NY: McGraw-Hill Irwin.

Devece, C., Palacios-Marqués, D., and Alguacil, M. P. (2016). Organizational commitment and its effects on organizational citizenship behavior in a high-unemployment environment. Journal of Business Research, 69(5), 1857-1861.

Fanani, I., Djati, S. P., and Silvanita, K. (2016). Pengaruh kepuasan kerja dan komitment organisasi terhadap organizational citizenship behavior (ocb) (studi kasus RSU UKI). ISSN: 2540-9220 (Online) Volume:1(S) No.1 Part 3 (E-UKI) Special Issue of Indonesian Christian University.

Febriani, H., and Saleh, M. (2019). The Contribution of Principal Transformational Leadership, Work Motivation, Through Satisfaction with OCB Teachers. Journal of K6, Education and Management, 2(2), 159-165.

Genty, K. I., Fapohunda, T. M., Jayeoba, F. I., and Azeez, R. O. (2017). Workplace spirituality and organizational citizenship behaviour among Nigerian academics: The mediating role of normative organizational commitment. Journal of Human Resource Management, 20(2), 48-62.

Greenberg, J., and Baron, R. A. (2008). Behavior in organizations. In Education.

Hartono, C., Wijaya, K. F., and Kartika, E. W. (2015). Analisa Pengaruh Kepuasan Kerja Terhadap Komitmen Afektif Dan Organizational Citizenship Behavior Pada Karyawan Di Restoran X Surabaya. Jurnal Hospitality dan Manajemen Jasa, 3(2), 184-198.

Hasanah, R., and Suriansyah, A. (2019). Relationship of school culture and work motivation with organizational citizenship behavior (ocb) teacher of muhammadiyah vocational school in banjarmasin, indonesia. European Journal of Alternative Education Studies, 4(1), 58-67.

Jaros, S. (2017). A critique of normative commitment in management research. Management Research Review.

Kartika, E. W., Kaihatu, T. S., Adiwijaya, M., and Nugroho, A. (2017). Perceived supervisor support (pss), affective commitment, and organizational citizenship behavior (ocb): study in indonesian context. International Research Conference on Economics and Business.

Kartika, E. W., Nugroho, A., and Oktavio, A. (2019). How Structural and Environment Variables Affecting Job Satisfaction of Hotel Employees in Surabaya?. Binus Business Review, 10(1), 67-74.

Kim, S. H., Kim, M., and Holland, S. (2020). Effects of intrinsic motivation on organizational citizenship behaviors of hospitality employees: The mediating roles of reciprocity and organizational commitment. Journal of Human Resources in Hospitality & Tourism, 19(2), 168-195.

Kumar, R., and Prabakar, S. (2016). Perceived Stress and OCB-Mediation Role of Work Motivation. Asian Journal of Research in Social Sciences and Humanities, 6(9), 868-882.

Lee, Y. H., Woo, B., and Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373-382.

Liu, Y., Loi, R., and Ngo, H. Y. (2018). Linking organizational social exchange to intention to leave: Does normative commitment matter?. The International Journal of Human Resource Management, 1-21.

López Bohle, S., Bal, P. M., Jansen, P. G., Leiva, P. I., and Alonso, A. M. (2017). How mass layoffs are related to lower job performance and OCB among surviving employees in Chile: An investigation of the essential role of psychological contract. The International Journal of Human Resource Management, 28(20), 2837-2860.

McCormick, L., and Donohue, R. (2019). Antecedents of affective and normative commitment of organisational volunteers. The International Journal of Human Resource Management, 30(18), 2581-2604.

Meyer, J. P., Stanley, D. J., Herscovitch, L., and Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior. https://doi.org/10.1006/jvbe.2001.1842.

Musringudin, M., Akbar, M., and Karnati, N. (2017). The effect of organizational justice, job satisfaction, and organizational commitment on organizational citizenship behavior (OCB) of the principles. Ijer-Indonesian Journal of Educational Review, 4(2), 155-165.

Nawaser, K., Ahmadi, M., Ahmadi, Y., and Dorostkar, M. (2015). Organizational citizenship behavior and bank profitability: Examining relationships in an Iranian bank. Asian Social Science. https://doi.org/10.5539/ass.v11n12p11.

Organ, D. W., Podsakoff, P. M., and MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. In Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. https://doi.org/10.4135/9781452231082.

Osman, O. H., Sarip, A., and Arif, L. S. M. (2017). What Role Does Continuance Commitment Play In The Relationship Between Affective Commitment And Organizational Citizenship Behaviour? Case Study Somali Telecommunication Industry Players. Sains Humanika, 9(1-3).

Paramaartha, D. N., Mukhtar, M., and Akbar, M. (2019). The Effects of POS, Interpersonal Justice, and Affective Commitment on OCB of Senior Secondary Teachers. In 1st International Conference on Innovation in Education (ICoIE 2018). Atlantis Press.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., and Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management. https://doi.org/10.1177/014920630002600307.

Prasetio, A. P., Yuniarsih, T., and Ahman, E. (2017). Job satisfaction, organizational commitment, and organizational citizenship behaviour in state-owned banking. Universal Journal of Management, 5(1), 32-38.

Rini, D. P., Rusdarti, and Suparjo. (2013). Pengaruh komitmen organisasi, kepuasan kerja dan budaya organisasi terhadap organizational citizenship behavior (ocb) (studi pada pt.plasa simpanglima semarang). Jurnal Ilmiah Dinamika Ekonomi Dan Bisnis.

Ristyaningrum, A. (2019). Bisnis perhotelan sulsel masih lesu. Retrieved from https://sulawesi.bisnis.com/read/20190422/540/914357/bisnis-perhotelan-sulsel-masih-lesu#.

Rose, K. (2016). Examining organizational citizenship behavior in the context of human resource development: An integrative review of the literature. Human Resource Development Review, 15(3), 295-316.

Saxena, S., Tomar, K., and Tomar, S. (2019). Impact of Job Satisfaction on Organizational Citizenship Behavior. Available at SSRN 3323753.

Suryani, B. (2017). Banyak hotel di jogja, tapi status pekerjanya bikin meringis. Solopos.com. Retrieved from https://www.solopos.com/banyak-hotel-di-jogja-tapi-status-pekerjanya-bikin-meringis-866850.

Tan, J. X., Cham, T. H., Zawawi, D., and Aziz, Y. A. (2019). Antecedents of organizational citizenship behavior and the mediating effect of organization commitment in the hotel industry. Asian J. Bus. Res, 9, 121-139.

Thio, S., and King, B. (2017). Hotel employee work values in Indonesia.

Widyanto, R., Lau, J. S., and Kartika, E. W. (2013). Pengaruh kepuasan kerja terhadap organizational citizenship behavior (ocb) melalui komitmen organisasional karyawan cleaning service di iss surabaya. Jurnal Hospitality Dan Manajemen Jasa, 1(1), 36–50.

Williams, L. J., and Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management. https://doi.org/10.1177/014920639101700305.

Yeh, C. M. (2019). The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry. Tourism and hospitality management, 25(1), 75-93.