Factor Affecting Work Engagement, Affective Commitment, And Organizational Citizenship Behavior

Salman Farisi; Muslih; Yudi Siswadi; Muhammad Arif

doi:10.24912/jm.v28i2.1817

Authors

Salman Farisi Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan
Muslih Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan
Yudi Siswadi Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan
Muhammad Arif Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan

DOI:

https://doi.org/10.24912/jm.v28i2.1817

Keywords: Organisational Citizenship Behavior; Affective Commitment; Work Engagement; Transformational Leadership.

Abstract

This study examines the effect of transformational leadership on work engagement, affective commitment, and OCB both directly and indirectly. The quantitative design of this study used survey methodology by sending questionnaires to frontline employees in the hospitality industry. One hundred and eighty questionnaires out of 200 questionnaires issued were usable. The data analysis used to test the Structural Equation Model - Partial Least Squares (SEM-PLS) approach is SmartPLS 4.0. The results obtained concluded that transformational leadership, affective commitment, and work engagement affect OCB, transformational leadership affects affective commitment and work engagement, work engagement affects affective commitment, transformational leadership affects OCB through affective commitment, transformational leadership affects OCB through work engagement, and work engagement affects organisational citizenship behaviour through affective commitment. The effect of transformational leadership on OCB of hotel employees in North Sumatra - Indonesia, mediated through affective commitment and work engagement.

Author Biographies

Salman Farisi, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan

salmanfarisi@umsu.ac.id

Muslih, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan

muslih@umsu.ac.id

Yudi Siswadi, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan

yudisiswadi@umsu.ac.id

Muhammad Arif, Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara, Medan

muhammadarif@umsu.ac.id

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