Triggers For Destination Brand Loyalty Of Millennial Visitors To Natural Tourism Destinations

Heri Setiawan; Rini; Alditia Detmuliati

doi:10.24912/jm.v28i2.1629

Authors

Heri Setiawan Program Magister Terapan Pemasaran, Inovasi dan Teknologi, Politeknik Negeri Sriwijaya, Palembang
Rini Program Studi Usaha Perjalanan Wisata, Politeknik Negeri Sriwijaya, Palembang
Alditia Detmuliati Program Studi Usaha Perjalanan Wisata, Politeknik Negeri Sriwijaya, Palembang

DOI:

https://doi.org/10.24912/jm.v28i2.1629

Keywords: Brand Image; Brand Quality; eWoM; Loyalty; Tourist Engagement.

Abstract

This research investigates triggers for destination brand loyalty of millennial visitors to natural tourism destinations. This research focuses on millennial visitors who have come to several natural tourist destinations in Southern Sumatra, with a sample of 110 visitors selected through purposive sampling. The survey output shows that eWoM has no notable effect on the image of a destination brand. However, the quality of the destination brand has a prominent clout on the image of a destination brand. Furthermore, the image of a destination brand significantly affects visitor engagement and loyalty. In addition, visitor engagement has a valuable clout on loyalty. Visitor engagement mediates between the image of a destination brand and a loyalty brand for nature tourism destinations. These findings provide precious insights for marketers of nature tourism destinations, offering alternative strategies to increase and maintain visitor loyalty.

Author Biographies

Heri Setiawan, Program Magister Terapan Pemasaran, Inovasi dan Teknologi, Politeknik Negeri Sriwijaya, Palembang

heri.setiawan@polsri.ac.id

Rini, Program Studi Usaha Perjalanan Wisata, Politeknik Negeri Sriwijaya, Palembang

zakaria.rini@yahoo.co.id

Alditia Detmuliati, Program Studi Usaha Perjalanan Wisata, Politeknik Negeri Sriwijaya, Palembang

alditia.detmuliati@polsri.ac.id

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