The Clinical Information System That Effects The Patients' Satisfaction Of The Healthcare Services

Sri Hartono; Yanto Ramli; Rina Astini; C. Catur Widayati; Anees Janee Ali

doi:10.24912/jm.v28i1.1463

Authors

Sri Hartono Universitas Mercu Buana
Yanto Ramli Universitas Mercu Buana
Rina Astini Universitas Mercu Buana
C. Catur Widayati Universitas Mercu Buana
Anees Janee Ali Universiti Sains Malaysia

DOI:

https://doi.org/10.24912/jm.v28i1.1463

Keywords: Service Quality; Green Environment; Patients' Perception; Clinical System Information; Patients' Satisfaction.

Abstract

This research intends to understand and investigate how to increase patients' satisfaction by implementing the clinical information system and by looking at the service quality, green environment, and patients' perceptions to provide better patient satisfaction concerning healthcare services. The data collection is done through the distribution of questionnaires in Jakarta, Indonesia. This research is based on descriptive and verification methods; the sample is determined through Purposive Sampling, and the method analysis technique is Partial Least Square (PLS). The research results show that patients' perception significantly influences clinical system information compared to quality services and a green environment to achieve patient satisfaction. Healthcare clinics need to implement the clinical system information to assist the healthcare workers in providing quality patient services.

Author Biographies

Sri Hartono, Universitas Mercu Buana

sri.hartono@mercubuana.ac.id

Yanto Ramli, Universitas Mercu Buana

yanto.ramli@mercubuana.ac.id

Rina Astini, Universitas Mercu Buana

rina_astini@mercubuana.ac.id

C. Catur Widayati, Universitas Mercu Buana

catur.widayati@mercubuana.ac.id

Anees Janee Ali, Universiti Sains Malaysia

aneesali@usm.my

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